REFU ND POLICY

At [Your Company Name], we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, we’re here to help.


    Eligibility for Refunds
Time Frame You may request a refund within [number] days of receiving your product.
Condition To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging.
Receipt or Proof of Purchase A valid receipt or proof of purchase is required to process your refund.

Non-Refundable Items

  • Certain items are non-refundable, including:
  • Gift cards
  • Downloadable software products
  • Perishable goods (e.g., food, flowers)
  • Custom-made or personalized items


   Refund Process


Initiating a Refund: To start the refund process, please contact our customer service team at [customer service email/phone number].
Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

Late or Missing Refunds

  • If you haven’t received a refund within the stated time frame, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [customer service email/phone number].


Shipping Costs:
Original Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., you received an incorrect or defective item).

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email/phone number].


Contact Information

  • For more information about our refund policy, or to request a refund, please contact us at [customer service email/phone number].