Refund policy

At [Marttix], customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to ensure a smooth and hassle-free refund process. Please read our refund policy carefully to understand the terms and conditions for returning or refunding a product.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  1. Product Condition – The product must be in its original condition, unused, and in its original packaging.
  2. Proof of Purchase – A valid receipt, invoice, or order confirmation is required to process the refund.
  3. Eligible Items – Only regular-priced items are eligible for refunds. Certain items such as clearance or sale items may not be refundable unless defective or damaged.
  4. Non-Returnable Items – For hygiene and safety reasons, products like [list non-returnable items, e.g., perfumes, earrings, cosmetics, etc.] cannot be returned or refunded unless they arrive damaged or defective.

Refund Process

If you meet the eligibility criteria and wish to request a refund, follow these steps:

  1. Contact Us – Email us at [
    azcollections850@gmail.com]
     or call [03186167823] with your order details and reason for the refund request.
  2. Approval & Return Instructions – Our customer support team will review your request and provide return instructions if applicable.
  3. Inspection & Refund Processing – Once we receive and inspect the item, we will process your refund. The refund amount will be credited back to your original payment method within [mention time frame,  5 business days].

Refund Methods

We offer refunds through the following methods:

✅ Original Payment Method – The refund will be issued back to the same payment method used for the purchase (e.g., credit/debit card,  bank transfer, etc.).

✅ Store Credit – If preferred, we can offer a store credit for future purchases instead of a cash refund.

✅ Replacement/Exchange – If you prefer, we can replace the item instead of issuing a refund.

Damaged or Defective Products

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please follow these steps:

  1. Contact us within [48 hours] of receiving the product.
  2. Provide clear photos of the damaged or defective item along with your order details.
  3. We will assess the issue and offer a replacement, exchange, or refund as per your preference.

Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

  1. Check your bank account or payment method for any pending transactions.
  2. Contact your bank or payment provider, as some refunds take time to reflect.
  3. If you still haven’t received your refund, email us at [
    azcollections850@gmail.com]for assistance.

Cancellations

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If the order has already been dispatched, you may need to follow the return process.

Contact Us

For any refund-related inquiries, feel free to reach out to us:

📧 Email: [azcollections850@gmail.com]
📞 Phone: [03186167823]

We appreciate your trust in [Marttix], and we strive to make your shopping experience as smooth and enjoyable as possible. Thank you for choosing us!