Shipping policy
At [Marttix], we are committed to delivering your orders in a timely and efficient manner. We aim to provide a seamless shopping experience with reliable shipping services. Please read our shipping policy carefully to understand our delivery process, estimated shipping times, and other important details.
Shipping Destinations
We currently ship to:
✅ Domestic Shipping: We deliver across [mention country/region, etc.].
✅ International Shipping: We offer worldwide shipping to selected countries. Please check our list of supported locations at checkout.
If you are unsure whether we ship to your location, feel free to contact us at [
Processing Time
🕒 Order Processing: Orders are processed within [1-3 business days]
🚀 Processing Exclusions: Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. You will be notified via email if there are any unexpected delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link. If you experience any issues with tracking, please contact us at [
Customs, Duties & Taxes (For International Orders)
For international shipments, customs duties, taxes, and import fees may apply. These charges are determined by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more details before placing an order.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time:
- Check your tracking number for updates.
- Contact the shipping carrier for more details.
- If the package is significantly delayed or lost, please contact us at [
and we will assist in resolving the issue.azcollections850@gmail.com]
Incorrect Shipping Address
Please ensure that your shipping address is correct at checkout. If you enter the wrong address and your order has already been shipped, we may not be able to retrieve it. If the package is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.
Order Changes & Cancellations
- Before Shipment: You may request changes or cancellations within [24 hours] After Shipment: Once an order has been shipped, it cannot be changed or canceled. You may need to follow the return process if you wish to return the item.
Contact Us
For any shipping-related inquiries, feel free to reach out to us:
📧 Email: [azcollections850@gmail.com]
📞 Phone: [03186167823]
Thank you for shopping with [Marttix]! We appreciate your trust and are committed to delivering your order quickly and safely. 🚀✨